Sandrila Ltd - Software Delivery Policy
After you have purchased software from us we will always try to respond as soon as possible.
Sometimes this can be within a couple of minutes (even at weekends!). Please bear in mind that occasionally
payment notification emails can get delayed, either within our eCommerce providers but also within our or your own email systems.
Emails in general
Please ensure that emails from payproglobal.com and sandrila.co.uk are not blocked.
When you purchase software that is supplied as an instant download link the email containing the link will be sent out immediately.
When you purchase software that uses a registration key (e.g. Diacrit, Sandrila SDL or Visio Super Utilities) then a temporary registration
key will be sent to the supplied email address immediately. We will create and email you a permanent registration key as soon as possible.
This may be within a few minutes but should be within one working day. Please be patient if you place your order on a Friday afternoon! But
don't worry, the temporary registration key is not going to time-out. However, please use the permanent registration key when you receive it.
Many thanks for your purchase. Your registration key is
Copy and paste your registration key into the software at the appropriate menu (of course, the above example is not a working key!)